Delivery


Orders purchased for delivery within New Zealand (not including Rural Delivery), if over a value of 100 dollars ($100) will be shipped free of charge. Orders with a value of less than 100 dollars ($100) or with a Rural postcode will incur a freight charge.
Freight Charges:
Auckland - $5.00
North Island - $10.00
South Island - $15.00
Rural Delivery - $15.00
International - $20.00 base charge. Please note we will contact you via email if there are additional freight charges based on the size and weight of your overall package. We ship using International Air via NZ Post with a delivery target of 3-10 working days. Tracking and signature services are available on request at an extra charge. Please dont hesitate to contact us if you have any questions at newmarket@texanartschools.co.nz 
Delivery Time Estimates:

Most of our items are hand-made, if we don’t have the item in stock it may need to be made up specially. If there is a delay we will contact you and let you know, but most artists can get items out within a few days. 
All items are packaged as carefully and as well as possible. However please check the item(s) upon receipt by the courier and advise us immediately by email or phone call if there is a problem.

Auckland: 1-3 days excl weekends and Public Holidays.
North Island: 3 to 5 days excl weekends and Public Holidays.
South Island: 3 to 5 days excl weekends and Public Holidays.
The above are also subject to severe weather conditions, road/rail closures and industrial action.
Damaged Products
Texan Art Schools will take great care in applying protective packaging for the safe transit of your purchase. From time to time due to rough handling this may not be enough to prevent damage. Please follow the steps below carefully.
1. If there is visible damage to your package please open and inspect the contents to see if the product is affected. Please call us immediately to notify.
2. You will receive advice for the product and its packaging to be picked up and we will replace that item on receipt of the damaged item.
3. All damage claims must be made within 7 days of receipt of delivery.
Procedure to change an unwanted purchase
All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. If on receipt of those goods you wish to change your mind then contact us immediately to get agreement on a right to exchange. The product must not have been used and the original packaging must be undamaged. All return courier costs will be your responsibility and when checked by us on its return we will complete the exchange transaction.