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Returns/Refunds

Returns
Change of mind purchases include purchases you have made in error e.g accidentally ordered or purchased the wrong size print, items that don’t fit the way you would like or unwanted gifts. If you find yourself in this situation we can offer the following solutions:
Exchanges- We can exchange it for another one (i.e. a different size or colour etc) or another product of the same value.
Store credit- We can issue you with a store credit note for the value of the item being returned. Credit notes cannot be exchanged for cash and must be used within 12 months of the date of issue.
 
We will happily exchange or issue store credits for change of mind purchases as long as they meet the following criteria:
  • Must be returned within 30 days of purchase date.
  • Must be returned with proof of purchase- absolutely essential. You must provide the original sales receipt or the original gift exchange receipt.
  • The product must not have been used.
  • Original packaging must be undamaged. 
  • Item/s must not have been discounted at time of purchase. We do not offer exchanges or credit notes on sale stock.
If you meet the above criteria please feel free to pop into any of our five stores along with your proof of purchase and product/s for an exchange or store credit.
 
Refunds
If something is faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund. The item/s must meet the following criteria:
  • Must be returned with proof of purchase- absolutely essential. You must provide the original sales receipt.
  • The item is returned within a reasonable time.
Please be aware that manufacturing defects do not include normal fair wear and tear and any damaged caused by accidental or non-accidental damage.
 
Returns on web store purchases.
All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. Please read the descriptions and titles carefully. If on receipt of those goods you wish to change your mind then contact us via email (newmarket@texanartschools.co.nz) or phone call (09 5291021) immediately to organise an exchange or web store credit. We will happily exchange or issue web store credits for change of mind purchases as long as they meet the following criteria:
  • Must be returned within 30 days of purchase date.
  • The product must not have been used.
  • Original packaging must be undamaged. 
  • Item/s must not have been discounted at time of purchase. We do not offer exchanges on sale stock.
  • All return courier costs will be your responsibility.

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